How to return your order

Return and exchange policy

We happily accept unworn shoes returned or exchanged within 30 days of purchase. Online purchases can be returned or exchanged by post, or at any Ziera specialist store .

For more information please on refer to our Shipping and Returns page.

Returns process

Please return your unworn shoes in the original shoe box with your order's packing slip or carton content label, and a completed returns form. Once ready, contact us and we will provide a prepaid address label for you to use on your parcel.

If you are outside of New Zealand, you are responsible for the postage costs of your return.

Please allow up to 2 weeks for the return to be processed - we'll email you to confirm it has been done.

Afterpay, Laybuy and PayPal returns

Please note that Afterpay, Laybuy and PayPal are independent payment companies and Ziera have no influence over their decisions. If you wish to make a return, please check their specific refund policies and processes.