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Tracking your order

PLEASE NOTE: due to high volume of orders recently, we are currently experiencing delays.

Once your purchase has been finalised, we will send you a confirmation email with your order number. 

Time frames

Orders are usually sent within 1 business day. PLEASE NOTE: due to high volume of orders recently, we are currently experiencing delays.

You will receive a separate shipping confirmation email with a tracking number when your order is on it's way - you can use the the New Zealand Post website to enter the number an track your parcel.

Your parcel will usually be with you 3-10 business days after you receive the dispatch email with your tracking number. If your order doesn't arrive within these timeframes, please contact us with your order number. 

If your order doesn't arrive within these time frames, please contact us with your order number. PLEASE NOTE: due to high volume of orders recently, we are currently experiencing delays.

Parcel signatures

For Australian customers, your parcel does not require a signature to be delivered.

Alternatively, if you have/get a free MyPost account with Australia Post you can access services like 24/7 parcel lockers, parcel collect service, have it left in a safe place or get it redirected to a new location - refer to the Australia Post website for delivery options.

For New Zealand customers, your parcel will require a signature to be delivered.

If no one is available at your address to accept the delivery, you will receive a 'Card to Call', advising you that the parcel has been redirected to NZ Post/Courier Post premises. In that case, please contact them to rearrange delivery or when you can collect. If you have/get a free NZ Post online account you can also use their Parcel Leave service - this gives your permission for the parcel to be left for you even if you aren't there to receive it.